Find answers to common questions about our products and services
RO (Reverse Osmosis) removes dissolved salts and heavy metals, UV (Ultraviolet) kills bacteria and viruses, and UF (Ultra Filtration) removes suspended particles and microorganisms. RO is best for areas with high TDS water, UV for municipal water with biological contamination, and UF for relatively clean water with suspended particles.
Sediment filter: Every 6 months, Carbon filter: Every 6-9 months, RO membrane: Every 2-3 years, UV lamp: Every 12 months. However, replacement frequency depends on your water quality and usage.
Yes, we provide free installation for all our water purifiers purchased from us. Our trained technicians will install the system at your convenience.
Standard installation takes about 1-2 hours. Complex installations or those requiring additional plumbing may take longer.
We offer comprehensive maintenance including filter replacement, UV lamp replacement, membrane replacement, system sanitization, and performance checking.
You can book service through our website, mobile app, or by calling our customer service number. We offer same-day service in most areas.
Our warranty covers manufacturing defects in the main unit. Consumables like filters and UV lamps are covered for 6 months. Please refer to the specific product warranty card for details.
Yes, we provide free on-site warranty service across Mumbai and Thane regions. Our technicians will visit your location to resolve any issues.
We accept cash, credit/debit cards, UPI payments, net banking, and EMI options through leading banks.
We deliver within 24-48 hours in Mumbai and Thane. Installation is scheduled as per your convenience after delivery.